Placed an order approx. a week prior to valentines. Order was lost as i was told, and thus delivery of flowers were not processed. Upon ringing, i was assured they would be delivered within the hour, at 6:30pm. Flower did not get delivered until 9:30pm. Was told it was the last delivery of the night by courier so it was obvious they lost my order. Only reason it isn't 1 star is because I understand it was a busy day.